Refund & Returns Policy – Mavi Orchid

At Mavi Orchid, we value your satisfaction and aim to provide you with the best shopping experience in hair care, body care, and makeup. Please read our Refund & Returns Policy carefully before making a purchase.

Eligibility for Returns
Due to hygiene and safety reasons, we cannot accept returns on opened or used products. To qualify for a return, the item must be unused, unopened, and in its original packaging.

Return Window
You may request a return within 7 days of receiving your order. After this period, we cannot accept returns or issue refunds.

Process for Returns
To initiate a return, please contact our customer support team with your order details. Once approved, you will be guided through the return process. The product must be shipped back to us in secure packaging.

Refunds
Once we receive and inspect your returned product, we will notify you of the status. If approved, a refund will be processed to your original payment method within a few business days. Shipping costs are non-refundable, and return shipping may be the responsibility of the customer unless the product was faulty or incorrectly sent.

Exchanges
We only replace items if they are defective or damaged upon delivery. If you receive a faulty item, contact us immediately for an exchange.

Policy Updates
Mavi Orchid reserves the right to update this Refund & Returns Policy at any time. Please review it regularly to stay informed.

Thank you for choosing Mavi Orchid.